Job Introduction
Job Title: Customer Service Officer
Salary: £26,172.56 per annum
Location: Acton Court, Stafford
Hours: 37 hours per week
Contract type: Full-time / 6-month Fixed term
Closing date: 16th November 2025
We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team. We’re looking for a dedicated and enthusiastic professional who can bring our values to life and ensure our customers receive an exceptional service experience.
If you’re passionate about delivering outstanding customer care and want to be part of a supportive, forward-thinking organisation — we’d love to hear from you!
About the role:
This is an exciting opportunity for people who have a passion for customer service and have previous experience in this sector. As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support ensuring our customers feel supported and informed from the very first call.
Job Overview:
You’ll be responsible for handling a wide range of incoming customer communications across multiple channels — including phone, email, and social media. We’re looking for someone who can listen carefully to each customer’s individual needs, think on their feet, and take initiative to deliver effective solutions. You’ll collaborate closely with colleagues in other departments to ensure every customer receives a prompt and helpful response.
We’re looking for someone who has:
• Good experience of customer contact, preferably in a busy call handling environment.
• Good IT skills, including Word and Excel, with the aptitude to learn more.
• Clear and concise verbal and written communication.
• A problem-solving mindset.
• Ability to handle sensitive enquiries and difficult conversations with diplomacy.
We can offer you:
A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. To find out more about more, please check our Benefits Page.
About us:
We’re one of the largest housing and care providers in the West Midlands, with over 33,000 homes. Our mission is to create places that people are proud to call home.
We are guided by three core behaviours:
- Own it – Take responsibility and make it happen
- Improve it – Always look for ways to move forward
- Live it – Show understanding and compassion in everything we do
We’re building something special and need talented people to help us lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, creating a culture which is inclusive is crucial to the success of our organisation. All employees have the opportunity to become part of one of our networking groups, that enables them to make a positive contribution to our culture including networks such as our LGBTQ+ employee group, disability positive, domestic abuse ambassadors, heritage and culture and our allies’ network.
How to apply
Please hit the Apply Now button to apply online with your up-to-date CV. If you need any support with submitting your application, please email careers@hpg.org.uk
Closing date: Sunday 16th November 2025, with interviews to commence week of 24th November 2025.
- We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
- We may close this vacancy early if we receive a high volume of applications.
- If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.
