Job Introduction
Group Functions
Location: Telford, Shropshire and Staffordshire
Contract: Full-time, Fixed Term - Secondment opportunity (until 31st March 2027)
Hours: 36 hours per week
Salary: £28,499.29 per annum + Essential Car Allowance
Closing Date: 7th January 2026
Interview Dates: 16th and 19th January 2026
The Opportunity
We’re looking for an enthusiastic and committed Energy Advisor to join our Money Matters Team. This exciting role is made possible through generous funding from the Cadent Foundation and marks our second collaborative project together.
In this role, you’ll work alongside our existing Energy Advisor, delivering holistic, person centred advice to help tackle fuel poverty and improve energy efficiency. You’ll visit customers in their homes across Shropshire, Staffordshire, Telford and Wrekin to provide practical guidance and support.
We’re looking for someone who can truly Own it, Improve it, and Live it . If you’re passionate about supporting customers, taking ownership, driving improvements, and showing real empathy and understanding, we’d love to hear from you.
Key responsibilities include:
- Delivering tailored energy advice to customers across our Group
- Managing your own caseload, including budgeting advice and referrals to specialist services
- Providing support through home visits, workshops, events, and remote appointments
- Addressing related issues like income, debt, and budgeting in partnership with internal teams
- Building relationships with local organisations to reach those most vulnerable to fuel poverty.
What You’ll Do:
- Maintain and manage a dynamic case portfolio, ensuring timely and effective support
- Complete online and offline application forms accurately and efficiently
- Deliver comprehensive, generalist casework support where needed
- Demonstrate tangible outcomes, including measurable energy savings for households through advocacy, advice, and practical support
- Show financial impact—reducing fuel bills, maximising income, and easing debt through direct intervention or leveraging funds like energy trust grants
- Accurately record case notes and outcomes using our CRM system, in line with project and reporting standards
- Ensure all work aligns with The Cadent Foundation’s project requirements and contributes meaningfully to its goals
- Monitor delivery progress, ensuring all targets and deliverables are met for internal management and funding partners
What You’ll Bring:
- Experience within a customer-focused environment
- Excellent IT skills and attention to detail
- Strong communication abilities — verbal, written, and face-to-face
- Flexibility and great organisational skills
- Minimum of 2 GCSEs (or equivalent) in Maths and English
- NEA/City & Guild Level 3 Award in Energy Awareness or similar
- Full UK Driving Licence
- The role will require an enhanced DBS Check
Benefits and rewards:
- A comprehensive induction and great learning and development opportunities
- 22 days holiday, rising to 30 with service, plus bank holidays and three Christmas concessionary days
- Contributory pension scheme
- Employee Healthcare Portal, eye care vouchers and cycle to work scheme
- Please see our HPG Benefits page for more information
About us:
We’re one of the largest housing and care providers in the West Midlands, with over 33,000 homes. Our mission is to create places that people are proud to call home.
We are guided by three core behaviours:
- Own it – Take responsibility and make it happen
- Improve it – Always look for ways to move forward
- Live it – Show understanding and compassion in everything we do
We’re building something special and need talented people to help us lead the way. There’s never been a better time to join us and make a real difference.
Our inclusive culture:
The Wrekin Housing Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, creating a culture which is inclusive is crucial to the success of our organisation. All employees have the opportunity to become part of one of our networking groups, that enables them to make a positive contribution to our culture including networks such as our LGBTQ+ employee group, disability positive, domestic abuse ambassadors, heritage and culture and our allies’ network.
How to apply:
Please hit the Apply Now button to apply online with your up-to-date CV. If you need any support with submitting your application, please email careers@hpg.org.uk
- We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
- We may close this vacancy early if we receive a high volume of applications.
*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.
* Please note that the some of our offices will be closed during the Christmas period and there may be a delay in responding to your application and questions.
